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Satisfaction Guarantee

The information below will provide you with details regarding my satisfaction guarantee.
Photography Guarantee:
If for any reason you are dissatisfied with your final images, I will do everything I can to make it right. You will have the option to have your images re-edited or you will be offered the opportunity for a re-shoot. This decision will be made based off any issues you may have.

If you are still dissatisfied with the quality of your photos after a re-shoot or re-edit, you will be provided with a full refund minus any costs associated that may be associated with booking a certain shoot location.
Print Guarantee:

When you purchase prints directly through Drew Ellis Photography you will also be provided with a satisfaction guarantee for your prints. If for any reason you are unhappy with your prints, you can request a refund by contacting me me via my Contact page. Refunds must be requested within 72 hours of receiving of prints.

I work closely with the best labs in the country to provide long lasting, color accurate, and high quality prints. Making sure you receive that is my number one goal!
Scheduling Guarantee:

If for any reason I need to cancel your session, including weather or shoot location issues, you will be provided with a full refund, including deposit.

In the event you need to cancel a session for any reason, you will have the option to reschedule your session at no additional cost. Deposits are non-refundable under customer cancellations.
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